** PLEASE NOTE: Due to our re-branding, all orders will be processed & Shipped out on April 27th, 2018 at noon est. **

FAQ


Frequently Asked Questions

Shipping:

Shipping is handled by Canada Post

All orders will be shipped within 24-48 hours after the order is processed. Please read below for processing time info.


CANADA: Shipping is $9.97 (2-5 business days with tracking). Shipping is FREE for orders over $100.00 (within Canada only).

USA: $12.99 (up to 10 business days with no tracking via Air Mail)

USA with Tracking: $22.99 (up to 10 business days with tracking via Air Mail)

Processing time:

 

All orders are made by hand, in fresh, small batches to maximize freshness. Each and every part of our production is done with a great labour of love, by hand in our studio; everything from assembling the rubber to the aluminium cap with the dropper, to the labelling, pouring, boxing and packaging is touched by the loving hand of a human. This means we do require a few days to process each individual order. Processing time can take up to 7 business days (please add shipping time to this). If you do require your order urgently for a gift, please add it to the notes before checkout and we’ll try our best to accommodate your needs.

Payment:

 

Full payment is required upon placement of order. Our preferred method of payment is PayPal. We also accept Visa, MasterCard, American Express, Apple Pay & Shopify Pay. Prices listed do not include shipping. CAD & USD payment will be at par.

Sales tax & duties:

 

By law we are required to collect both Federal and Provincial sales tax on orders shipped to all Canadian provinces and territories.

Prices displayed on the website are before taxes. Any applicable sales tax will be calculated during checkout. Poetic Blend is not responsible for additional taxes or duties that you may be charged if you live outside of Canada.

Product storage:

 

Some of our carrier oils and raw ingredients may solidify or become cloudy in colour due to colder temperature; this is normal as each of our ingredients have different consistencies. Keep your product in room temperature and do not store in direct sun light.

What is the difference between face oil Vs. face serums? Great question - to learn more about the difference between oils and serums, please visit us here.
Where are your products made? All our products are made in our studio in Toronto, Canada. 
Are your products cruelty-free? YES! 100% Cruelty-free, forever. Our products are for humans and we only test on humans. 
Are you products vegan? All of our products are vegan & made without animal by-products except for The Warrior Serum which contains propolis